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Refund policy
Effective Date: July 14, 2026
Last Updated: October 12, 2026
This Refund Policy explains when NutraNova, operated by Spaceward LLC, provides refunds or replacements for orders placed at www.nutranova.shop (the "Site"). It should be read alongside our Terms of Service, which this Policy mirrors.
1. All Sales Are Final
Because NutraNova products are consumable dietary supplements, we're unable to accept returns or issue refunds once an order has been delivered — except in the specific situations below. This is standard practice for consumable health products: once a product has left our facility, we can't verify it hasn't been opened, tampered with, or improperly stored, so it isn't safe to resell.
2. When You're Eligible for a Refund or Replacement
You can request a refund, replacement, or store credit if:
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You received the wrong item
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Your item arrived damaged or defective
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Your order was lost in transit
3. How to Request One
Contact us at support@spacewardmm.com within 15 days of delivery with:
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Your order number
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A description of the issue
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Photos, where applicable (e.g. damaged packaging, incorrect product)
Because our products are consumable health items, we typically won't ask you to ship the product back to us — for damaged, defective, or incorrect items, we may simply ask you to safely discard it. Approved claims are resolved via replacement or refund, at our discretion.
4. Refund Method and Timing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer's processing times. If a refund to the original payment method isn't possible, we may offer store credit instead.
5. Order Cancellations
Need to cancel an order? Contact us at support@spacewardmm.com as soon as possible. We can cancel orders that haven't yet been submitted for fulfillment; once an order has shipped, the standard eligibility rules in Section 2 apply.
6. Incorrect Shipping Information
We're not responsible for orders delayed, lost, or misdelivered due to an incorrect address entered at checkout. If you notice an error shortly after ordering, contact us right away — we'll do what we can to correct it before the order ships, but can't guarantee changes once an order has been submitted to our fulfillment partner.
7. Questions
Reach us anytime at support@spacewardmm.com.
Daily supplements for the creative's advantage.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
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Find your advantage
Tell us about your craft, your schedule and what you need, and we'll match you with the NutraNova formulas that fit how you work.
What's your craft ?
So we can talk your language. Pick the closest fit.
What do you need most ?
Pick the one that matters most right now. You can add more on the next step.
Anything else you'd like support with?
Choose as many as you like, or pick "That's it".
When do you do your best work ?
Timing changes what makes sense to reach for.
How do you feel about caffeine ?
Lock In Focus and Amplify Energy have 200 mg per serving and Stage Rush has 175 mg. Ignite Strips and Sharp Mind are lighter.
How do you like to take it ?
We'll put your favorite format first.
How do you like to take it ?
We'll put your favorite format first.
How do you like to take it ?
We'll put your favorite format first.
How do you like to take it ?
We'll put your favorite format first.
Pick a flavor direction
We'll lean toward a flavor you'll actually look forward to.
Pick a flavor
Flow State Hydration comes in several flavors.
Does any of this apply to you?
Pregnant or nursing, under a doctor's care, or taking prescription medication (for example antidepressants, blood thinners or blood pressure medication).
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Supplements aren't a substitute for sleep, food and water. If you take prescription medication, have a medical condition, or are pregnant or nursing, check with your doctor before starting any new supplement.